Q. WHY DID MY INSURANCE COMPANY NOT PAY THIS BILL?
A. If your insurance company denied this bill, or if they did not pay the amount you were expecting, please call your insurance company. They can explain your coverage terms and limits and why they may have denied your bill. The phone number for your insurance company should be printed on the back of your insurance card.

Q WHY AM I GETTING A BILL FROM THIS PROVIDER?
A. This bill is for services provided by a physician in the hospital or facility where you received treatment. Alternatively, the bill is for medical services (biopsy tissue processing, examination and interpretation) from a facility where your treating doctor have referred a tissue sample for examination. You may also receive a separate bill from the hospital or a medical facility for the treatment room, nursing care, equipment, supplies, etc., used for your treatment or for further biopsy examination.

Q. WHAT IS YOUR RETURN/REFUND POLICY?
A. We have a no return policy. If you dispute a charge, please send a letter or email to our customer service department at the address listed on your bill. If you are due a refund, please provide us with your account number, the date-of-service and the amount to be refunded, and allow 4 to 6 weeks to receive the requested refund.

INSURANCE
Deductible amounts can vary and differ based on individual or family coverage. Please contact your insurance company if your insurance company denied this claim or did not pay the amount you were expecting.

YOUR BILL
You may receive a separate bill from the hospital or facility where this service was provided, for their services (i.e. room, nurses, supplies, medications, etc.) This bill is for services provided by a physician.

CONTACT INFORMATION
Fax: (614) 442-2403
Email: customerservice@billingoffice.net
Customer service hours:
Monday-Friday
9:00am - 4:00pm (excluding holidays)